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Terms: a plain-English summary

The full terms and conditions are the binding version.

  1. The doctor decides

    A UK GMC-registered doctor reviews your questionnaire answers and decides whether a letter can be issued and what it covers. The doctor may decline.

  2. Refunds

    If no letter can be issued, you get a full refund to your original payment method within 3 to 5 working days.

  3. Delivery times

    Delivery times are best estimates. Same day orders must be submitted by 6pm, and urgent orders are taken from 6am to 10pm. See prices and delivery speeds.

  4. How long a letter can cover

    One letter covers up to 6 weeks. For longer absences, see your GP.

  5. Express Subscription

    Up to 2 letters a month on the same-day service, with a 3-month minimum term. Subscription details are sent by email after payment. Questions about cancelling? Contact us.

  6. Large orders

    We may decline bulk or high-value orders.

  7. A private service

    This is a private doctor's letter, not an NHS fit note. Your employer decides what evidence it accepts. The service is not for emergencies (call 999), urgent medical help (call NHS 111) or anyone under 18.

  8. Governing law

    Your contract is with DRSICK LTD, the company that operates FitNote. Contracts are governed by the laws of England.

Read the full terms and conditions